My phone is not listed!

A common reason is that your mobile does not have SyncML.

We are continuously testing new mobiles to add to the compatible phone's list. However, if your mobile has the required features and we do not have it listed, it is very possible that we haven't completed the registration process for your model. In such a case please sign-up for Syncxo Free and consult your user's guide or try one of the guides to a mobile similar to your own as a lot of the models have very similar guides.

After you got it working please contact us at support@syncxo.com

Can I set up Syncxo to sync every week or every night even?

No, sync is still something you have to initiate manually from your mobile. Some mobiles can be manually set to initiate sync with specific intervals, though -some of the newer SonyEricssons for instance. It's possible to set an Autosync in Outlook (with the Outlook connector).

How can I get GPRS?

You need GPRS (or GSM, EDGE, UMTS, CDMA) to use your mobile with Syncxo. Contact your Mobile Service Provider if your mobile doesn't already have a data bearer (if you can access the internet from your phone it does have a data bearer). Normally it is completely free to set it up and it will take less than 5 minutes to get it done. You will probably receive a configuration setting that you will need to install. After you configured the GPRS connection you can start using Syncxo.

Does Syncxo work with EDGE?

Yes, Syncxo works with most types of data bearers including EDGE.

Can I synchronise more than one device with Syncxo?

Yes, Syncxo recognised with which device you synchronised. So you can synchronise with as many devices as you like.

What are the costs of using GPRS and UMTS ?

The costs for the use of GPRS or UMTS that is calculated, depends on which telecom provider and/or the subscription you have. Further information concerning the costs for the use of GPRS or UMTS can requested at your telecom provider.

Which company is responsible for Syncxo?

Syncxo is are an product of XOffice International, http://www.xoffice.net

Where can I synchronise with Syncxo?

You can synchronise everywhere in the world with the Syncxo Services. You only have to have access to a mobile network. To make use of Syncxo you must be on a location with a (mobile) Internet access granted by means of GPRS, UMTS, ADSL, XDSL, cable Dail-up etc. To be able to use the over-the-air synchronisation, firstly check the possibilities and agreements with your operator and the local operator for before you synchronise abroad.

Which actions do I have to take before I can synchronise my mobile device?

Syncxo is extremely user-friendly you start with a synchronisation in only four steps.

Step 1: Sign-up at Syncxo (you receive Username and Password).
Step 2: Activate your account by confirming your mobile number.
Step 3: Configure your mobile device.
Step 4: Install the Syncxo Outlook plug-in. (this step is optional).

Will e-mails with attachments be sent to my phone?

With the mobile email service of Syncxo only the text of an e-mail is sent to your phone. If you would like to see a attachment, you make a request on your phone and the attachment will be uploaded to your phone. This will save you (data traffic) costs.

How much time takes it to synchronise my contacts and agenda?

When you synchronise for the first time the synchronisation can take some minutes, because all contacts and agenda points of the phone must be sent to the Syncxo server and the other way around. All following synchronisation sessions generally takes less than 30 seconds, because only data that has been created or changed is sent.

What are the prices of Syncxo?

For prices of Syncxo, click on “Prices” in the menu on top of the page. Beside the costs of a Syncxo license your telecom provider will charge costs for the use of the (GPRS, UMTS, etc.) network. You can find these prices on the website of your telecom provider.

Which payment methods does Syncxo accept?

You can use the following pay methods with Syncxo;

• - SMS invoicing(only Syncxo Basic)
• - Credit card payments (VISA and MasterCard)
• - IDEAL payments
• - PayPal

Is all my data save with Syncxo?

Absolutely, security has a very high priority at Syncxo. Your data is always sent and stored encrypted. And only you have the key, you can only access your data with your username and password.

Does Syncxo respect my privacy?

For us privacy an important good, there for we will not share your personal information with any third party without your authorisation.

Do I have to create all my contact persons manually in my mobile phone?

With Syncxo your contact persons are always available to you. The days of manually creating your contact persons 1 by 1 in your mobile phone are over.

What is PIM information?

PIM stand for "Personal Information Management". This concerns personal or company related information such as addresses, agenda, tasks, e-mail etc.

Can I synchronize when I’m on the road to update my agenda and address book?

Absolutely. Use Syncxo to always have an up-to-date overview of your PIM information.

Does Syncxo also work with Bluetooth or Infrared?

No. Because Syncxo uses the data network (GPRS, UMTS, etc.) of your telecom provider, Syncxo will not work with Bluetooth of infra rood.

Can I use Syncxo with a Java-enabled phone?

At this moment Syncxo doesn’t supports Java-enabled mobile phones.

Can I use Syncxo on PDA or Smartphone?

When your Smartphone or PDA supports SyncML, you can use Syncxo. For an overview of all Syncxo supported devices click on “Phones” in the menu on top of the page.

What can I do with Syncxo?

With Syncxo it is possible to synchronize your address book, calendar and email between MS Outlook on your local desktop/notebook and your mobile device, such as PDA, Blackberry or Smartphone. The synchronisation of the data is a wireless synchronisation over a GPRS, UMTS or Internet connection. There is no more need for cables or cradles. Because of the independent choice of mobile device, the sharp prices and the user-friendly interface of Syncxo, users can schedule there time as efficient as possible.

Which mobile devices are supported by Syncxo?

Syncxo is based on the Open Standard Synchronisation Technology (SyncML). You can use Syncxo with every mobile device with built in SyncML technology. For a overview of all Syncxo supported devices click on “Phones” in the menu on top of the page.

Do I need GPRS/UMTS in order to use Syncxo?

Yes, you need to have a proper operating GPRS/UMTS connection and you mus have a SyncML enabled mobile in order to use Syncxo.

Do I need a broadband Internet connection to use Syncxo?

Syncxo works with a dail-up and a broadband Internet connections. For best quality Syncxo recommends you to use an Internet connection with a minimum 1 MB Downstream and 512 Upstream capability.

Do I need a PDA beside my mobile phone when I use Syncxo?

No, not anymore! Syncxo gives you the power of a PDA on your mobile phone.

Does Syncxo operate on each type of (wireless) network?

The only thing that is necessary to use Syncxo is a (wireless) internet connection. This can be the GPRS network of your telecom provider or a (broadband) internet connection at home or at the work.

Which PC organizer applications are supported by Syncxo?

Syncxo supports the following applications;

• - Microsoft Outlook 98/2000/XP (standalone and as MS Exchange client)
• - Microsoft Outlook Express version 5.x and higher

Nokia 6230 (i)

f If you can not sync your mobile, please try this, as it usually solves the problem:

Go to Menu, then Settings, Select Configuration , then Preferred access point. See if there exists an Access point with your phone company's name, e.g. Telco Internet. Select this as your Preferred Access point and try to sync again. When this is the case please contact your mobile provider.

Motorola RAZR V3

If some of your contacts contain no phone number, these contacts will not be copied when you sync your mobile.

My mobile won't show events spanning on more than one day.

Certain mobiles, e.g. Nokia 6610i, don't have the ability to show calendar entries like this and the only way you can get around this problem, is to divide the event into several, i.e. one event per day.

I can't sync

There can be a number of different reason for this.

* Your mobile isn't syncML enabled. Plase double-check that it is.
* Your internet setting aren't correct. Please contact your service provider and make sure you've got the right settings.
* You received an SMS or a MMS while you tried to sync. Please try again.
* If your mobile has more than one sync client installed, it may have problems synching. Try to go to Sync settings on your mobile and disable the calendar from being synchronised, as this ought to fix the problem.

If none of this solves your problem, please contact our support desk on support@syncxo.comand our support team will be glad to help you.

My mobile phone has no SyncML functions, what are my options?

For mobile phones without SyncML functionality, a software client has been developed. This client is available for Palm OS, Windows Mobile and Blackberry telephones. Before you can use Syncxo you have to install this client.

How can I contact Syncxo?

You can get in contact with Syncxo by sending a e-mail to one of the next e-mail addresses;

Sales : sales@syncxo.com
General Information : info@syncxo.com
Helpdesk : support@syncxo.com

If I make a modification in my mobile device is this modification carried out on my PC/notebook in the office or at home?

Yes, when you have the Syncxo Outlook plug-in installed all the modifications will be carried out after a synchronisation has taken place (this can be established automatically).

How many contacts, appointments and emails can I store on my mobile device?

The number of e-mails, contacts and appointments which you can store on your mobile device depends upon the memory capacity of your mobile device. There are devices on which you can store hundreds of items. To know how much items you can store on your mobile device, we recommend you to look at the website of the manufacturer.

What happens if I lose my mobile phone?

Because you always have a backup of your agenda, contacts and e-mail with Syncxo, you will have them back in only one click!!!

What does "Slow sync" means?

"Slow sync" means that all data will be synchronised.

What does 'fast sync' mean?

"Fast sync" means that only new and/or changed data that has been added or edited since last sync will be synchronised.

What is SyncML?

SyncML is the open standard for mobile data synchronisation and device management. This standard has been sponsored by Ericsson, IBM, lotus, Motorola, Nokia and Symbian. SyncML is worldwide supported. For further information on SyncML visit http://www.openmobilealliance.org/syncml/